Ordering from TBT and what happens when I do
All orders are processed through our automated website. We use a 128 bit encrypted payment gateway with YourPay Connect for all Credit Card payments. When you pay by credit card you leave our site for a brief moment and are forwarded to YourPay Connect. None of your credit card info is stored on our site. We nor anyone else has access to your credit card information. We do not keep any credit card information on file.
We also offer PayPal as a payment option. Many of our clients prefer PayPal as it is a quick way to checkout as you don’t have to enter in your payment information every time you order. PayPal is one of the most secure ways to purchase on the internet today and we highly recommend them as a payment method.
When you place an order on Tampa Bay Tan, you will receive multiple e-mails confirming your order. You will know that your order is completed and will be processed for shipping when you receive all the conformation e-mails.
Below is a sample of the first e-mail you will receive:
7/9/2006
Dear John Smith,
This is to confirm that you recently saved the following order in our store:
Order Number: VRC-9999
Order Total: $159.49
Payment Type: Credit Card
As soon as payment has been received and verified, your Order Status will be revised to 'Paid'. You can track your Order Status by logging on to your 'Account'.
If you have any questions regarding your order, please contact us via email at sales@tampabaytan.com.
Regards
Tampa Bay Tan
The second e-mail you will receive will be confirming your paid order:
Dear John Smith,
Your Order Status was revised to: Paid
-----------------------------------------------------
Name: John Smith
Order Number: VRC-9999
Order Date: 7/9/2006
Order Total: $159.49
-----------------------------------------------------
Thank you for your support.
Tampa Bay Tan
IF YOU DO NOT RECEIVE THIS SECOND E-MAIL THERE MAYBE A PROBLEM WITH THE WAY YOU SUBMITTED YOUR ORDER.
Log In to your account and look up your order #. If it is "pending" than your order did not process and will not ship. Click on the order # in your order history and at the top of the page you will see "re-submit payment". Try this first making sure all the Credit Card info is correct. After you have tried this twice and you still have trouble, do not try this again. After two attempts the order # you have been assigned will no longer be valid. You will need to create a complete new order. Wait four minutes and proceed. You can not use the same credit card in a four minute period, it will be declined. This is a security measure put in to prevent fraud.
ALL ORDERS THAT ARE IN A PENDING STATUS FOR MORE THAN 48 HOURS,
EXCEPT E-CHECKS, WILL BE PURGED FROM THE SYSTEM.
The last e-mail you will receive will be your shipment details:
Your tampabaytan.com order status has been changed to SHIPPED.
It was shipped by: UPS
Your tracking number is 1ZV5231521456.
Please visit http://www.ups.com to track your shipment.
Thank You, Tampa Bay Tan
Please make sure sales@tampabaytan.com is on your "safe senders list" so your notification
E-mails don’t end up in Spam or Junk e-mail folders.
Your complete order history is kept in your account history for as long as you maintain an active account.
If you need assistance or are having troubles in placing an order please let us know.
Shipping
How much is shipping?
All shipping rates are "real time" rates provided by UPS and the USPS. At checkout you will be given the option to choose many different shipping methods. All rates are quoted using the origin zip code and yours. You pay the actual rate quoted by the service you choose.
Please be aware, all Tanning Equipment only ships via UPS. Please do not choose the USPS as this will only delay the shipping of your item.
How long will it take to get my order?
All of our products, with a few exceptions, ship direct from our manufactures. To assist you in determining transit time you will find the below information helpful.
All TrueHVLP Tanning Systems, and parts made by Apollo Sprayers ship from California. Orders from Apollo can take 3-10 business days before they ship
Spraymate, and Maximist systems and parts made by Earlex, will ship from our Florida Warehouse. They will normally ship within 1-2 business days of order placement.
Airbrush Tanning Solutions, Body care products, tents and accessories ship from our Florida warehouse. They will normally ship within 1-2 days of order placement.
